1 hour ticket response
Tshiri’s team of techs is focused on offering quick answers to each of your queries. We will review your client support ticket the instant it’s been received and will reply back with a solution within less than one hour after the ticket submission. In reality, our average technical support ticket response time is 20 minutes.
An Excellent Customer Service
Our customer support team members have significant experience in the Linux cloud web hosting world and are proficient enough to come up with a quick answer to your problem. If, however, the situation at hand is not within the competence of a support technician, the technical support ticket will be forwarded to a developer or admin for additional assistance.
An Easy–to–Browse Help Center Section
To help you get a quick tip on how you can use a certain feature, we have incorporated a very intuitive Help Center section in our Online Control Panel. You can search through a huge selection of web hosting account administration articles and website administration articles, take a glance at the F.A.Q. section or watch our how–to video tutorials.
