Client Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Ticket Response Guarantee

  • All your support requests will be attended to in no more than 60 min after the support ticket or e–mail was received. If your case calls for additional assistance from a system administrator, we will direct the ticket or the e–mail to the person in charge, right away then leave a comment to inform you that more time will be needed for arriving at the best solution. Furthermore if you make use of our Admin Services package, any of the tasks included there will be executed whenever you choose.

  • Top quality support service

  • An Outstanding Support Service

  • We’ll be online for you 24/7 to respond to any questions that you may have connected with our Online Control Panel or any of the apps that we have preinstalled for you on the dedicated hosting server. If you also need help handling server administration tasks, you can have a look at our Admin Services package, which includes backup hard disk drive storage space, weekly OS updates, server monitoring and rebooting services, plus troubleshooting and software installation procedures.

  • Intuitive help center

  • An Intuitive Help Area

  • Each Linux dedicated servers hosting package is equipped with our free Online Control Panel, which boasts an extensive knowledge base and a group of how–to video tutorials. Whenever you need assistance while working with the Online Control Panel, just click the Help or Videos buttons situated in the upper right corner.