Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • We provide you with a 1–hour resolution guarantee with all of our Linux cloud web hosting packages, which means every single advice question you submit is going to be replied to within 1 hour max. Our support team members have been qualified to speedily deal with any case and to ensure that you get reasonable guidance on any difficulty that you might have.

  • Top quality support service

  • A Top–quality Support Service

  • Our assistance service is provided by a team of professional technicians who will be able to reply to your request promptly. You’re able to make contact with the support crew by starting a support ticket from your Online Control Panel or by submitting us an e–mail message. On business days, you can also call us on the telephone or take advantage of the online chat service.

  • Intuitive help center

  • An Intuitive Help Section

  • Tshiri has built–in an extensive practical knowledge base into the Control Panel so you can get hold of handy step by step guidance any time. Each section of the Control Panel possesses its own contextual guide area displaying a list of how–to posts. We have also made educational videos to offer you a far better visual representation of precisely how to conduct any given process.