You will find a lot of cloud web hosting suppliers on the market, still most of them are resellers that have limited resources, particularly when it comes to support. A good way to distinguish them is the option to contact the company over the phone. The type of support that you will receive via this way of communication will vary based on the supplier - several of them offer expert phone support, many others offer general and customer support only since some issues are more time-consuming and it's far easier to be resolved via a trouble ticket, particularly when the situation has to be escalated. Still, it is good to know that you could always reach your hosting provider as there're a lot of small issues which can be resolved effortlessly and in a timely manner with a call, not mentioning that you are able to get additional info regarding the services before you become a customer.
Phone Support in Cloud Web Hosting
All of our cloud web hosting packages feature phone support 14 hours a day even on official holidays, so if you don't have an account yet, you're able to call and learn more about our services or whether we'll meet the system requirements for your websites. For your convenience, we have local telephone lines in the United States of America, Great Britain and Australia, so that you'll be able to contact the number which is nearer to you. If you're a current customer, we will assist you promptly with all of the general and billing matters as well as with a number of tech issues in order to save you time and efforts - we are aware of the fact that sometimes it's quicker to speak with a live person so as to get things done right away. Certainly, some issues cannot be resolved on the telephone, so in such a case you have the option to use our ticketing system.
Phone Support in Semi-dedicated Hosting
With 14 hours-a-day telephone support, you can be sure that there is always someone to help you if you have any queries about the semi-dedicated server plans that we supply. Whether you wish to find out more about our plans, you have some billing issue or some general issue, you can call us. Despite the fact that some more technical problems could need a ticket in order to give some time to our tech support team to investigate, we will assist you with countless technical questions over the phone as well, saving you time and efforts. As we have data centers on three different continents - in the United states of America, Great Britain and Australia, we have local telephone lines in all of these countries as well. If you are in a different country, we also have an international number where you'll be able to contact us.