In case you’re a website owner, a problem could always emerge and it does not necessarily have to be related to the hosting service itself. For instance, something can go wrong when you update a web-based application or some important data might be modified or erased unintendedly. Regardless of what the essence of the problem might be, you’ll have to get in touch with the respective client service staff and ask them to recover a backup or to help you deal with the problem that you’re experiencing. How promptly they will do this will predetermine the time that your websites will be unavailable. For given sites such as community websites or online stores, a repeated unavailability often equals lost users and money. Thus, it is crucial to use the services of a company that provides not only a good client support service, but also a timely one.
One-Hour Response Guarantee in Cloud Web Hosting
In case you are using one of our Linux cloud web hosting and you’ve got a query or bump into a predicament, you can contact us 24x7x365 by submitting a support ticket or by sending an email and we’ll make sure that you obtain a reply in no more than sixty minutes. In case the issue can be solved, we’ll do it before we reply, whereas in case there’s something that you need to do on your end, we’ll give you all the required details – what workable solutions to try out, what settings to check, etc. Normally, you will get a response within only half an hour, which suggests that waiting for hours and hours or even for more than one day to get help is something inconceivable. Our 1-hour reply guarantee is valid for any enquiry that you might have – billing, technical or general.
One-Hour Response Guarantee in Semi-dedicated Hosting
With a semi-dedicated server plan from our company, you can take full advantage of our ultra-fast support service. You’ll get an answer to any trouble ticket posted through the web hosting Control Panel or email sent to our technical and client support team within the hour. The response time is guaranteed and it’s valid regardless of the issue – technical or billing. Often, it takes considerably less time to examine and resolve a problem. We’ll give you more information in case the solution involves something that should be done on your end. In case you touch base with us during national holidays or weekends, the response time will be precisely the same and since our support staff is on duty 24-7-365, you’ll get swift assistance for virtually any technical, general or billing issue regardless of what time of day or night it is.