A live chat is a real-time way of communication between a website hosting company's support team and its customers. It is a very efficient method to receive some information about the hosting services or have some issue resolved because you are talking to a live agent. The benefits of using a real-time chat service instead of calling or opening a trouble ticket are the reduced possibility of mistakes when you exchange info such as usernames or domain names, the faster response time because the communication is real-time as well as the fact that you do not have to stay on the chat constantly - you can do something different while the agent investigates the issue involved. Furthermore, you are able to connect with a live chat room from any kind of computer which is connected to the Internet, avoiding the phone fees that you will need to pay in case you are calling to a different country.
Live Chat Support in Cloud Web Hosting
We provide a live chat support service for all of the Linux cloud web hosting that we offer and we can help you with almost everything live. If you do not have an account with us yet, we'll be able to give you more details about the plans in order to help you to select the most appropriate package. If you are a current customer, we're able to help you with any general or billing issue plus with multiple common technical troubles, for instance an e-mail address setup in a desktop e-mail client. If you cannot phone us for whatever reason or you are in a country where we don't have a local phone number, our live chat is the best choice to contact us. Of course, some situations need extra time to analyze and test, which means that you'll need to open a support ticket to our technicians, but nonetheless, we can save your time and help you with many problems on the chat.
Live Chat Support in Semi-dedicated Hosting
We provide you with live chat support as standard with our services, therefore if you have any questions about our semi-dedicated hosting packages, you're able to contact our customer care team anytime regardless if you've already purchased your account or not. In general, the chat service is for pre-sales, billing and basic questions and troubles, still we will assist you with various tech questions too. We will help you choose the ideal plan for your websites if you do not have an account yet, we can answer all of the billing questions or concerns you could have or we can help you with setting up your new e-mail address on your computer or smart phone - all the aforementioned will be done in a timely manner since our live chat service is accessible all day long, every single day. Any time you need assistance, you can chat with an agent and save considerable time.