In case you have bought a web hosting package and you have certain queries in regard to a given function/feature, or in case you’ve come across a certain predicament and you require support, you should be able to contact the respective technical support staff. All hosting providers deploy a ticketing system irrespective of whether they provide other means of contacting them along with it or not, due to the fact that the most effective way to solve a problem most often is to open a ticket. This model of communication renders the responses sent by both parties simple to track and allows the customer service technicians to escalate the situation if, for instance, a sysadmin has to become involved. Typically, the ticketing system is part of the billing account and is not directly linked to the hosting space, which implies that you will need to use at least 2 separate accounts to contact the tech support staff and to actually administer the hosting space. Non-stop switching from one account to another might be a burden, not to mention the fact that it requires a very long period of time for the majority of web hosting companies to answer the ticket requests themselves.
Integrated Ticketing System in Cloud Web Hosting
The ticketing system that we use for our Linux cloud web hosting isn’t separate from the web hosting account. It is an essential part of our all-in-one Hepsia Control Panel and you’ll be able to access it at any given time with only a couple of clicks, without needing to sign out of your hosting account. The ticketing system comes with a quick-search field, so you can track the status of virtually any support ticket that you have posted in the past, if necessary. Additionally, you can read knowledge base articles that belong to different problem categories, which you can select, so you can find out how to deal with a particular issue even before you send a ticket. The ticket response time is no more than sixty minutes, which implies that you can get prompt assistance at any time and if our client care team recommends that you should do something inside your hosting account, you can do it on the spur of the moment without signing out of the Control Panel.
Integrated Ticketing System in Semi-dedicated Hosting
We think that it is more efficient to manage everything in one single place, which is why we’ve incorporated a trouble ticket system into the custom-developed Hepsia hosting Control Panel, which is available with every single semi-dedicated server package. This will allow you to handle the correspondence with our support team along with your website files, so you won’t need to remember an additional login name for a different admin console. You will be able to submit a new ticket or to check the status of an old one with no more than a couple of clicks whilst you’re browsing the files hosted in your semi-dedicated account. Plus, you can go through older tickets using a clever search filter or have a look at applicable FAQ articles, which offer solutions to commonly encountered predicaments. The built-in trouble ticket system is closely monitored 24/7 with the maximum ticket response time being only 1 hour, so there’ll always be somebody to help you.