A lot of people who begin using their very first hosting account, or switch companies, typically have questions in regards to how specific procedures are carried out or face problems when setting up various things, including e-mails, site settings, etc. That’s why, some companies have prepared documentation with the most popular questions and issues so as to help their customers receive information quickly and easily. Consequently, the customer service staff members can focus on real problems that particular clients may be facing, as the solution for the minor things will be available online and clients will be able to easily resolve them without having to touch base with the help desk support staff. Having elaborate documentation is really important, especially for new clients with no previous experience at all, as the hosting service entails a myriad of functions and many people can get perplexed about what to do. A good information repository can both help you carry out the tasks that you want and get to know how the hosting service functions as a whole.
Extensive Online Documentation in Cloud Web Hosting
If you’ve ordered your first cloud web hosting account from our company or have migrated your site over to us, you will become used to our platform and our in-house developed Hepsia Control Panel in no time as we have prepared a substantial web-based knowledge base where you can find all the information that you’ll ever need – both general info with regard to the service as a whole and more specific info about the different functions that you can use and the difficulties that you can confront. The articles themselves are available in 2 places. The entire article archive is accessible via the Control Panel’s Help section. You can access articles that are dedicated to the different features in every section of the Control Panel as well. You can find out how to accomplish virtually everything, from creating an .htaccess config file to managing a mailing list, and all the articles include step-by-step instructions, so you won’t ever get puzzled on account of an ambiguous text. Certainly, if you confront a more specific problem and you are unable to find a solution in our knowledge base, you can touch base with our help desk support team 24/7/365.
Extensive Online Documentation in Semi-dedicated Hosting
Our company’s semi-dedicated servers come bundled with a rich article repository where you can find any information that you might need about our hosting services or about the Hepsia hosting Control Panel that we use. We’ve compiled it based on the feedback that we have acquired from our clients over the years and, hence, our articles touch upon specific problems that you could face and propose the most effective means of solving them, for example getting a 500 Internal Server Error message or not being able to send email messages from your computer even though you have the right outgoing mail server settings. The articles are available in every section of the Control Panel and you can check them at any given time. They can help you broaden your knowledge not only about our platform, but also about the hosting field in general, as they offer thorough guides and general info such as what file access permissions or cron jobs are.