The customer support that you can get from your cloud web hosting company is very important, regardless of whether you have pre-sales questions and you are not a client yet, or you have a technical problem with an existing account. Prompt and accurate information about a question or an issue will save you a lot of time and efforts, not mentioning that this can often be a proof that you are ordering from a genuine hosting provider and not from a reseller. If you get a hosting account from a company that does not own its servers and it cannot access them directly, it's almost certain that you will wait for a day or two in order to get an answer to your question, which means that your websites may stay offline for a long time. Alternatively, a provider that offers various options for communication and has a support crew available all the time can assist you right away and help you minimize or entirely avoid any kind of downtime and possible losses.
24/7 Customer Support in Cloud Web Hosting
We offer 24/7 billing, customer and technical support for our Linux cloud web hosting. Even if you aren't our client yet and you have some questions, we can help you in a timely manner and supply you with the necessary info, in order to give you the choice to make an informed decision when you obtain your new web hosting account. We are available any time, including weekends and holidays, and we provide you with numerous ways of communication to contact us - phone, live chat, emails and support tickets. For your benefit, we now have a couple of telephone numbers around the world, therefore you can call the one that is closer to you. The max response time for your emails and the tickets is one hour. The typical response time is no more than 15-20 minutes, which means that you can forget all about waiting for several days to receive support for some task or issue, regardless of its complexity.
24/7 Customer Support in Semi-dedicated Hosting
Whatever the semi-dedicated server that you choose, you're able to benefit from our 24/7 support services even on public holidays. Your sites will be available at all times and so will we. With various contact options, you are able to pick the most convenient method to contact us and inquire about our services if you do not have an account yet, or get assistance if you're already one of our customers. You are able to phone us, start a chat with a live agent, send an e-mail message or open a ticket from the Help section of your Hepsia hosting Control Panel. The previous two options have 1-hour reply time guarantee, even though it hardly ever takes more than 20 mins to get assistance no matter the complexity of the issue. With our customer and technical support services, we will be available for you every time you need us, not several days later.
24/7 Customer Support in VPS Hosting
With our VPS hosting, you won't ever need to wait for more than an hour so as to receive assistance for any kind of problem that you could encounter with the server or the software which comes pre-installed with it. We warrant this short answer time for all the support tickets that you open through your billing Control Panel or e-mail messages that you send to our tech support crew. In addition, we have local telephone numbers in several countries globally and a live chat service where we are able to assist you with pre-sales, billing and general questions. Customer and tech support is available 24/7/365 using the various means of communication, so regardless what your question or issue is, there's always someone to assist you in a timely manner. If you need assistance with third-party software, that you cannot deploy or which gives you problems, you'll be able to take advantage of the Managed Services upgrade package that we provide with all VPS plans.
24/7 Customer Support in Dedicated Web Hosting
We are aware how important it is to have well-timed support in general, let alone if you run a whole server, that's why each dedicated server that we offer features 24/7 support with one-hour reply time guarantee regardless of the matter. The service is cost-free for all difficulties with the server or the software that was installed by our administrators during the setup, therefore you'll be able to get in touch with us as many times as you would like, even during holidays. You can either open a support ticket from the billing area or you could send an e-mail, and the actual reply time for either of these rarely surpasses 30 minutes as we have administrators available 24-7-365. If you want general info about our servers or you have a billing question/issue, you can also call one of the local telephone numbers we have on 3 different continents or you could take advantage of our live chat service and consult with an agent online. For third-party software assistance, we offer a Managed Services upgrade, that you'll be able to add to your server package through the billing Control Panel.